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Intermittent PennNet connectivity on May 20, 2021

Update: 5/21/21 at 2:08pm

This morning, ISC Engineers have taken steps to reduce the impact of the Levy core router issues. Please contact Client Care if you experience any issues this afternoon.

This evening, 5/21, starting at 8 PM, ISC engineers will be upgrading the code on the Levy core router. The upgrade process is expected to last up to an hour.

Update: 5/20/21 at 5:15pm

ISC Engineers are continuing to work with vendor support to isolate the cause of this issue. We will send another update when additional information is available.


Affected service(s): PennNet 

Start date and time: 05/19/2021 12:00PM 

End date and time: TBD 

Beginning during the early afternoon on Wednesday 5/19, the Levy core router began to experience issues. ISC engineers have taken several steps to address the issue but the issues have continued. ISC engineers are working with our vendor to find a solution and will continue working on the problem until it has been resolved.

Please contact Client Care if you experience any issues.