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Planned: ACD - Contact Center Patching on November 26, 2017

Date: Sunday, November 26, 2017 EST
Start time: 7:30 am
Duration: 2 hours
Service(s) Affected: ACD - Contact Center Services

On Sunday, November 26, 2017, the Contact Center Servers will receive monthly patches along with the rest of the Production Windows Servers.  Please note this patching always takes place on the 4th Sunday of the month. In order to minimize disrupting the service, we will be patching one server at a time. The backup server will take over as primary immediately when the switch over is performed and agents and supervisors will notice a brief downtime in their Client Applications.

If you are an agent who is logged in during one of the switch over events, the desktop client screen will "grey out" for a few seconds and your session will be restored when we fail over to the other server. This is an automated process. This is expected to happen 2 or 3 times during the patching window.

If you experience any problems beyond the planned maintenance window, please contact ISC Client Care at 215-898-1000.