View All Alerts & Outages

Planned: Contact Center - Media Server relocation on August 15, 2018 (Update)

The scheduled maintenance for the media server relocation has completed successfully. 

If you receive experience any problems or unusual behavior that may be related to today's maintenance, please contact ISC Client Care at or 215-898-1000.


Previous Message

Date: Wednesday, August 15, 2018
Start Time: 8:00 am
Duration: 3.0 hours
Services Affected: Contact Center - media server relocation
On Wednesday, August 15, 2018, ISC will be relocating a media server which supports the Contact Center. This move is part of the larger the data center project to move out of 3401 Walnut St. We have reserved a 3 hour window for this event.
The media server is one of a redundant pair that supports the Contact Center.  In advance of the move we will redirect all new inbound calls to the other media server; then allow the calls in progress to complete before the server is turned off and moved.
Client impact:

  • Normal operation for call and email queues, recording, agent activity, supervisor activity.
  • We will be running the service without media server redundancy during the move.

If you experience any problems beyond the planned maintenance window, please contact ISC Client Care at (215) 898-1000.