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Planned: Contact Center Monthly Patching January 26, 2020

Date: Sunday, January 26, 2020

Start time: 7:30 AM

Duration: 3 hours

Services Affected: Contact Center Services


On Sunday, January 26, 2020, the Contact Center Servers will receive monthly Windows patches.

To minimize disrupting the service, we will be patching one server at a time. The backup server will take over as primary immediately when the switchover is performed, and agents and supervisors will notice a brief downtime in their Client Applications.

If you are an agent who is logged in during one of the switchover events, the desktop client screen will "grey out" for a few seconds, and your session will be restored when we failover to the other server. This is an automated process and is expected to happen 2 or 3 times during the patching window.

If you experience any problems beyond the planned maintenance window, please contact Client Care online at, by email at, or by phone at 215-898-1000.