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Planned: Maintenance for Zoom API and LTI key rotation on May 19, 2022

Date: Thursday, May 19, 2022
Start time: 9:00 AM
End time: 12:00 PM
Duration: 3 hours

Services Affected: Any services using the Zoom API (including Canvas, Zoom, Panopto, Grouper)

What is happening:

ISC will be changing the Zoom API key and LTI Key as a security measure. The intent is to get into a regular cadence. This is the first attempt. We will be changing the keys at 9:00 AM on Thursday, May 19. This change is just after university commencement and the IT Staff convention to keep the impact on the University community low.

Who is affected:

Users of Canvas, Zoom, Panopto, Grouper, and any services using the Zoom API will be affected.

How long will this take:

The maintenance window is 3 hours, but services will begin returning earlier. The largest service that will affect just about everyone is the LTI integration with Canvas, Zoom, and Panopto, so this will be the first priority. Grouper will also be addressed early in the maintenance window. Other school-specific services will be addressed until all integrations are back online.

If a service does not return after the maintenance window, please contact help@isc.upenn.edu.