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Unplanned: PennNet Phone and Contact Center unexpected service disruption on February 21, 2018

PennNet Phone and Contact Center unexpected service disruption

Time: 2:30 PM

Duration: 5 minutes

At approximately 2:30 PM today, we experienced a service disruption on several of the voice trunks between Penn and Verizon. The links were restored almost immediately, but any calls in progress at the time of the blink would have been dropped. This affected both PennNet Phone and Contact Center. ISC staff are working with Verizon to determine the cause of the outage. We apologize for the inconvenience. Both PennNet Phone and Contact Center should be fully functional at this time.

If you're experiencing any issues, please contact Client Care at 215-898-1000 or help@isc.upenn.edu.