Contact Center - Rates

This service is funded by Allocated Funds as recommended by the Penn Technology Investment Committee (PTIC).

PTIC covered service components include:

Charge-back components include:

Labor and license fees will be charged for all new Contact Centers as well as for all additions to existing Contact Centers. One-time quotes will be provided as part of an initial installation requirements gathering meeting.
Set up costs will be charged for new feature requests.
Recording will incur a separate charge to cover storage.

For more information, contact ISC Client Care.

ISC rate increases are generally aligned with University increases.

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