Contact Center - Rates


The content on this rates page reflects rates for this service in FY19. Starting in FY20, this service will receive funding as one of the "common-good" services funded by the Penn Technology Investment Committee (PTIC). Additional information about each PTIC service will be published in Fall 2019.


  FY'18 FY'19
License Description    
Contact Center Agent: Basic $137.50/month $137.50/month
Contact Center Agent: Enhanced $146.00/month $146.00/month
Contact Center Supervisor: Basic $148.00/month $148.00/month
Contact Center Supervisor: Enhanced $168.00/month $168.00/month
Caller-only Menu Only (No Agent) $23.00/month $23.00/month
Marquee Report Services $70-$140/month $70-$140/month


    Contact Center designs are customized to meet each client's specific needs. Rates for Contact Center design and modifications are based on time and materials.

    Most Contact Center designs also rely on PennNet Phone and Traditional Telephony service offerings.

    The current rate for this service is based on time and materials.

    For more information, contact ISC Client Care.

    ISC rate increases are generally aligned with University increases.

    View Service  All Rates