Contact Center - Rates

  FY'18 FY'19
License Description    
Contact Center Agent: Basic $137.50/month $137.50/month
Contact Center Agent: Enhanced $146.00/month $146.00/month
Contact Center Supervisor: Basic $148.00/month $148.00/month
Contact Center Supervisor: Enhanced $168.00/month $168.00/month
Caller-only Menu Only (No Agent) $23.00/month $23.00/month
Marquee Report Services $70-$140/month $70-$140/month

Details

    Contact Center designs are customized to meet each client's specific needs. Rates for Contact Center design and modifications are based on time and materials.

    Most Contact Center designs also rely on PennNet Phone and Traditional Telephony service offerings.

    The current rate for this service is based on time and materials.

    For more information, contact ISC Client Care.

    ISC rate increases are generally aligned with University increases.

    View Service  All Rates