A reminder to please join the CIFR team to learn about plans for implementing BMC Service Management Cloud (formerly Remedy OnDemand), including:
A preview and demonstration of ISC’s new Service Management Cloud environment
- An overview of key features, including:
- Digital Workplace – a new client-facing portal for submitting and viewing tickets
- SmartIT – a new internal portal for managing tickets within ISC
- Updated product and operational categories
- Updated support groups
This session is being offered twice. Please register for one of the two sessions on KnowledgeLink.
iCalendar: http://www.upenn.edu/computing/group/sigcal/Jan1830LunchtimeLea.ics
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