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Lunchtime Learning: CIFR Update & Demonstration of BMC Service Management Cloud (formerly Remedy OnDemand)

| 12:00pm to 1:00pm Bits & Pieces, Room 306 Sansom Place West

A reminder to please join the CIFR team to learn about plans for implementing BMC Service Management Cloud (formerly Remedy OnDemand), including:

 A preview and demonstration of ISC’s new Service Management Cloud environment

  • An overview of key features, including:
    • Digital Workplace – a new client-facing portal for submitting and viewing tickets
    • SmartIT – a new internal portal for managing tickets within ISC
    • Updated product and operational categories
    • Updated support groups

This session is being offered twice. Please register for one of the two sessions on KnowledgeLink.


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