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AirPennNet-Help and JoinNow

AirPennNet-Help is a wireless network which delivers a wizard called JoinNow to assist University of Pennsylvania students, faculty, staff, and guests with a PennKey to configure and connect their devices to AirPennNet.

Using AirPennNet-Help to configure your computer for AirPennNet

Visit any http:// (not https://) site after connecting to the AirPennNet-Help wireless network and open a web browser. You will be redirected to the JoinNow configuration page, https://cloud.securew2.com/public/29559/AirPennNet/ 

JoinNow will attempt to auto-detect your operating system. Should it do so incorrectly, you can select the correct operating system from the drop-down menu at the bottom of the page.

Once your correct operating system is selected, you will be presented with simple instructions on what to do based on your operating system. For most operating systems, this will consist of clicking on the “JoinNow” button to download an application wizard.

For operating systems that use an application wizard, the wizard will require elevated user account privileges to make configuration changes in your operating system. If requested, please supply your device's administrative username and password to continue.

To connect to AirPennNet, Windows 7 requires the installation of SecureW2’s enterprise client. This is done silently as part of the JoinNow configuration process.

Behavior and configurations

All Devices

  • Upon completion, the following SSIDs are removed from the preferred networks list: AirPennNet-Guest; AirPennNet-Device; AirPennNet-Help.
  • Adds and trusts the root CAs for all of Penn's radius servers.
  • Warns if the device's clock is incorrect (may create problems verifying the certificate).
  • Redirects all http traffic to http://cloud.securew2.com/public/29559/AirPennNet/ while connected to AirPennNet-Help. Note that https traffic is not redirected.

Android OS

  • Prompts the user to install the JoinNow utility from the Android Marketplace or from the JoinNow server (the user may need to allow installing applications from unknown sources on the device).
  • Configures the network and authentication settings for AirPennNet

ChromeOS:

  • Prompts the user to install a Chrome extension. This requires the use of a non-guest account on the device
  • Configures the network and authentication settings for AirPennNet

iOS

  • Prompts the user for their PennKey username and password
  • Generates and installs a .mobileconfig based on the provided PennKey and password that configures the device for AirPennNet.

macOS

  • Prompts the user to either configure via an application or configure via a profile.
  • Configuring via the application will migrate the user to the network directly; Configuring via a profile works in the same manner as the iOS configuration

Windows

  • Checks for the presence of common third-party wireless utilities that can cause conflicts (Broadcom, DWLAN, Intel Proset, and Lenovo ThinkVantage) and warns the user to disable or uninstall them
  • Silently installs and configures the SecureW2 JoinNow client.

The AirPennNet-Help website does not display when opening a browser:

  • Make sure that the device is configured for DHCP; the page will not load if the device's IP address or DNS servers are hard-coded.
  • Verify that the URL in the browser is an http: address rather than an https: address; AirPennNet-Help is not SSL enabled and will not properly redirect an https request. http://www.upenn.edu is a safe site to enter into a browser when trying to open AirPennNet-Help.

macOS, iOS, Android: The “JoinNow” link on the AirPennNet-Help website does not work

macOS, iOS and many Android devices include a stripped-down web browser called the "Captive Network Assistant" that automatically launches when the OS detects that a system is connected to a captive portal like AirPennNet-Help. The Captive Network Assistant cannot download files, so it cannot be used to download the JoinNow configuration file. Should the Captive Network Assistant launch, please close it and use a full-fledged browser like Safari or Chrome to complete the AirPennNet configuration process.

A support file contains information about the machine, network adapters, and any errors received while the JoinNow wizard is attempting to configure your device. This information is useful to both the Client Care and the vendor if escalation is needed, and will minimize requests for additional information and data.

On a problematic device, follow the steps below for your device to create a Support File and include it and a description of your problem when you contact ISC Client Care for assistance.

Android OS:

Tap the three dots in the upper-left-hand corner and select “Create and Email Help File” or tap “Send Error Logs” on the main screen, then use the mail app of your choice to email the logs. (As this requires a network connection, you may need to connect to a cellular network to mail the logs first

iOS

As the iOS configuration is just a .mobileconfig file, it is not possible to create a Support File. When contacting Client Care, please include the wireless MAC address and the time you attempted to connect to assist with troubleshooting. Also, if there is difficulty connecting after the profile was installed, verify the user has entered the proper PennKey username and password.

macOS/Windows

Select Settings > Troubleshoot > Enable Advanced Logging, and then select Settings --> Troubleshoot --> Create Help File.