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PennFlex MobileConnect for the Enterprise

MobileConnect   

MobileConnect for the Enterprise is an application that "hides" your personal mobile number, and instead callers see your Penn phone number. Follow the instructions below to install MobileConnect on your mobile device, desktop and Mac.

The MobileConnect app is easy to use. Just download and get started. In some departments, the app will be distributed by the LSP (pushed out). The latest version of Vonage MobileConnect for Enterprise is available on Vonage’s download page. You can also select the Vonage Enterprise app from your mobile device store.

IMPORTANT NOTES:

  • All users must have system permissions to install/uninstall applications on their devices.
  • The installation experience varies depending on your device
  • You will be required to log in using Pennkey-based single sign-on (SSO).
  1. Download MobileConnect for Vonage Enterprise from the Vonage Downloads page or locate and download the Vonage Enterprise app from your mobile device’s app store (iPhone App Store, or Google Play for Android). NOTE: You must have system permissions to install/uninstall applications on your device.
  2. Once the app is installed, if prompted, click Accept or I Agree to the terms and conditions of the EULA.
  3.  In the Username field, enter your pennkey@upenn.edu, where pennkey is your PennKey username. If you see the Cluster field, please click on that field and select ProductionNOTE: Only one phone number can be associated with a PennKey.
  4. Click Continue to be redirected to WebLogin single sign-on (SSO).
  5. You may be prompted to Allow the app to access your personal contacts, to take pictures and record video, or to access media on your device, make and manage phone calls or to access the device’s location. Select AllowNOTE: If you do not allow them initially, and you are required to use them for later functionality, you will be prompted again.
  6. On your mobile device, enter or confirm your cell phone number. This is required.
  1. Download MobileConnect for Vonage Enterprise from the Vonage Downloads pageNOTE: You must have system permissions to install/uninstall applications on your device.
  2. Once the application is installed, if prompted, click I Agree to the terms and conditions of the EULA.


 

  1. In the Enterprise Email field, enter your pennkey@upenn.edu, where pennkey is your PennKey username. If you see the Cluster field, please click on that field and select ProductionNOTE: Only one phone number can be associated with a PennKey.


 

  1. Click Continue to be redirected to WebLogin single sign-on (SSO). Enter your PennKey Username and Password, click Log in 


 

  1. You may be prompted to allow other apps on your computer to integrate with the MobileConnect app. This is optional and can be configured later as well.

Normally when you sign in to the MobileConnect for Vonage Enterprise app for your desktop and/or mobile device, you can stay logged in for up to 30 days without having to re-enter your PennKey Single Sign-on credentials. On rare occasions, it may be necessary to sign out of MobileConnect as a troubleshooting step.

Follow the instructions below to sign out (and then sign in) to MobileConnect.

For desktop versions for macOS and Windows

  1. Launch the MobileConnect app.
  2. Choose File (or MobileConnect) > Sign Out.
  3. Choose Sign In, then enter your PennKey credentials on the ensuing Penn WebLogin page if necessary.
  4. You have successfully signed out, and then signed in, to the MobileConnect app.

For mobile versions for iOS and Android

  1. Launch the MobileConnect app.
  2. Tap the three horizontal lines in the upper left corner of the app, then choose Sign Out. If you are asked if you'd like to receive business calls while signed out, tap No.
  3. Tap Continue (or Sign In), then enter your PennKey credentials on the ensuing Penn WebLogin page if necessary.
  4. You have successfully signed out, and then signed in, to the MobileConnect app.

For full instructions to configure and sign in to the MobileConnect app, for both desktop and mobile versions, refer to the MobileConnect documentation for mobile and desktop apps, above this item.

  • Once you log in to the application, the default screen is the Messages window.
  • The prefix of 9 is no longer needed when making off-campus calls. In fact, if you dial 9 + number your call will fail.
  • 5-digit dialing will still work.
  • To make a phone call using a mobile device or smartphone, tap the top left menu bar and select Dialpad.
  • To make a phone call using a desktop or laptop computer, select the Dialpad icon from the left menu bar:

                                

The User's Guide and Video Tutorial for MobileConnect is located in the "Training Resources" section of this page.