This is a page covering technical information about the configuration and support of PennO365. If you are looking for more general PennO365 information, see the landing page of the PennO365 Knowledgebase.
Note: Data in PennO365 falls under the Penn Data Risk Classification categorization.
Announcements
- Most recent O365 pages/topics: https://www.isc.upenn.edu/resource-penno365
PennO365 Technical Overviews
- PennO365 Technical Overviews
- PennO365 Support Tools
- Common LSP Tasks
- Other Microsoft Application Information
Technical overviews of PennO365 arranged by topic:
These are the tools used by LSPs to support PennO365 accounts and users.
- ARS - Used for PennO365 mailbox management, check and apply overrides for various Schools/Centers.
- Grouper - A centralized middleware system allowing distributed management of permissions and groups of people/entities for authorization or other reasons.
- Enrollment Tool - Used to determine an account's PennO365 email status.
- O365 web troubleshooting tool - A Microsoft tool for autodiscover, connectivity issues, and message header analysis (for checking spam issues).
Common tasks performed by the school or center's local IT support.
PennO365 Email Account Provisioning
- Mailbox Enabling an Account - See ARS FAQ page for details.
- Requesting PennO365 for a Non-PennKey Account
- Early Account Provisioning
Managing a PennO365 Email Account
- Setting a Non-PennKey O365 Password - See ARS FAQ page for details.
- Changing the Budget Code - See ARS FAQ page for details.
- Data Recovery
- Configuring Email to use Online Archive
PennO365 Account Deprovisioning
- PennO365: Account Deprovisioning
- Mailbox Disabling - See ARS FAQ page for details.
O365 Software Installation
Email Issues
- Spam/Junk Email
- "[Unscanned Attachments]" Messages
- Multi-Factor Authentication
- Non-Pennkey Email Information