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Symantec Endpoint Protection

Supported Product

Symantec Endpoint Protection is recommended for use at the University. It checks hard drives, removable media, and email attachments for known computer viruses and removes any that it finds, including macro viruses. It also monitor yours computer and notify you of any infection attempts. Symantec Endpoint Protection is site licensed at Penn and available free of charge to members of the Penn community.

General

Licensing

The University of Pennsylvania owns the Symantec Endpoint Protection license.

Students may install Symantec Endpoint Protection on their personal computers.

Faculty and staff may install Symantec Endpoint Protection on their University-owned systems. Also, faculty and staff may install the software on a single personal computer in accordance with the terms of the retail license agreement.

Related resources

 

Before you download

Some Schools and Centers manage Symantec's Windows updates via their own network servers. That is, the School or Center will control, monitor, and update the virus updates on your machine from their network server. Faculty and staff should speak with their Local Support Provider (LSP) to determine how their virus updates will be managed.

The software available from this page is configured so that virus update files are managed directly from Symantec's web site. With the exception of faculty and staff, this configuration should suffice for most users.

Download and setup instructions

Step 1 - Remove existing antivirus software
If you already have antivirus software installed on your computer, such as VirusScan for Windows, you should remove it before installing Symantec's antivirus products. Windows users must also remove earlier versions of Symantec AntiVirus or Symantec Endpoint Protection, before installing Symantec Endpoint Protection 12.1.6.

Step 2 - Download antivirus software
Symantec's antivirus products are available for download using your PennKey and password. Before the software will download to your machine, you will need to agree to the licensing agreement.
Download Symantec Endpoint Protection

After you accept the licensing agreement, in the "Save As" window, create or go to the directory in which you want to save the file, append .exe to the file name if it is not already there, and click "Save". Open this directory, double-click the installation file, and follow the on-screen instructions accepting the defaults. After you finish, you can delete the installation file.

Note: Internet Explorer users may need to append .exe to the filename after downloading Symantec Endpoint Protection to the desktop.

Step 3 - Update now!
If you installed the software as instructed in step 2, it should have automatically run LiveUpdate to get the latest virus update files. If not, run LiveUpdate immediately after installation.

Step 4 - Scan your computer for viruses
Symantec Endpoint Protection's realtime autoprotection has been enabled to check for viruses daily.

Step 5 - Keep your antivirus definitions up-to-date
In case of a virus emergency, you'll want to run LiveUpdate manually to get the latest virus protection and to keep your virus definitions up-to-date.

Step 6 - Delete viruses from Quarantine
You can delete infected files from the Quarantine.

Consult additional instructions to learn how to scan your computer for viruses, keep your antivirus definitions current, and delete viruses from Quarantine.

 

The software available from this page is configured so that virus update files are managed directly from Symantec's web site. This configuration should suffice for most users.

Download and setup instructions

Step 1 - Remove existing antivirus software
If you already have antivirus software installed on your computer, you should remove it before installing Symantec's antivirus products.

Step 2 - Download antivirus software
Symantec's antivirus products are available for download using your PennKey and password. Before the software will download to your machine, you will need to agree to the licensing agreement.
Download Symantec Endpoint Protection

After accepting the licensing agreement, the file will automatically unzip and place an installer in your default download location (probably your Downloads folder). Double-click the installer icon and follow the on-screen instructions accepting the defaults. After you finish, you can delete the installer.

Step 3 - Update now!
If you installed the software as instructed in step 2, it should have automatically run LiveUpdate to get the latest virus update files. If not, run LiveUpdate immediately after installation.

Step 4 - Scan your computer for viruses
The antivirus software has been configured to automatically scan your computer to keep it free from viruses.

Step 5 - Keep your antivirus definitions up-to-date
In case of a virus emergency, you'll want to run LiveUpdate manually to get the latest virus protection and to keep your virus definitions up-to-date.

Step 6 - Delete viruses from Quarantine
You can delete infected files from the Quarantine.

Consult additional instructions to learn how to scan your computer for viruses, keep your antivirus definitions current, and delete viruses from Quarantine.

 

*Important Note: Since the Linux operating system is not supported at the University, SEP for Linux is not an officially supported product. To obtain the most current version of the SEP client for Linux, contact ISC Client Care at 215.898.1000, or email help@isc.upenn.edu

Supported Linux Distributions:

■ CentOS 6U4, 6U5; 32-bit and 64-bit
■ Debian 6.0.5 Squeeze; 32-bit and 64-bit
■ Fedora 16, 17; 32-bit and 64-bit
■ Novell Open Enterprise Server (OES) 2 SP2 and 2 SP3 running SUSE Linux Enterprise
Server (SLES) 10 SP3; 32-bit and 64-bit
■ Novell Open Enterprise Server (OES) 11 and 11 SP1 running SUSE Linux Enterprise
Server (SLES) 11 SP1 and SP2; 64-bit
■ Oracle Linux (OEL) 5U8, 5U9, 6U2, 6U4, 6U5; 64-bit
■ Red Hat Enterprise Linux Server (RHEL) 5U7 - 5U11, 6U2 - 6U6, 7, 7.1; 32-bit and
64-bit
■ SUSE Linux Enterprise Server (SLES) 10 SP3, 10 SP4, 11 SP1 - 11 SP3; 32-bit and
64-bit
■ SUSE Linux Enterprise Desktop (SLED) 10 SP3, 10 SP4, 11 SP1 - 11 SP3; 32-bit and
64-bit
■ Ubuntu 11.10, 12.04, 12.04.02, 14.04, 16.04; 32-bit and 64-bit
For a list of supported operating system kernels, see Supported Linux kernels for Symantec
Endpoint Protection.

SEP for Linux Overview

Supported Linux Kernels for SEP

 

Symantec Endpoint Protection Diagnostic Tool

Solution

Server administrators only

For current/latest releases of antivirus software

Note 1: Symantec Endpoint Protection (SEP) 12.x is a suite of applications (you can choose which ones to install) that contains the latest revision of Symantec's antivirus product. The last full release of the standalone SEP corporate product was SEP 12.1.6.6 and SEP 14.

Note 2: Currently the university maintains two distinct licenses for SEP: SEP 12.1.6.6 for academic and enterprise clients, SEP 14 for enterprise clients only.

Note 3: As of SEP 12.x all Enterprise Management Applications (SEPM) require the installation of a license file. Please contact the ISC Provider Desk to obtain the correct license file.