As previously reported, some users are experiencing difficulty connecting to AirPennNet upon their return to campus. ISC continues to actively investigate the root cause of this issue.
ISC has worked with a team of client advisors to develop a toolkit to assist LSPs and end users with connecting both managed and personal devices to AirPennNet.
Resources for LSPs include:
- AirPennNet Return to Campus Support Guide and User Email Template:
https://upenn.box.com/s/m4p9ibk6whn5dq5gpuyabdocmb8ab1vs - AirPennNet configuration files for managed Mac/iOS and Windows devices. Files can be deployed via local desktop software management suites or MDM solutions:
https://upenn.box.com/s/3hqq31t1rad1wz8awe2d1ohdjfjytgaz
Resources for end users include:
- Reconnecting to AirPennNet: https://www.isc.upenn.edu/reconnecting-airpennnet
- How to remove AirPennNet Settings: https://www.isc.upenn.edu/removing-airpennnet-settings-device
- How to connect to AirPennNet and JoinNow: https://www.isc.upenn.edu/how-to/connect-airpennnet-and-joinnow
- A new troubleshooting link has been added to JoinNow wizard start page to assist users who are having trouble connecting. This link will take users to: https://www.isc.upenn.edu/reconnecting-airpennnet
Please continue to report issues that your users experience when reconnecting to AirPennNet to help@isc.upenn.edu. Your reports are essential to understanding the scope and developing solutions for this issue. When reporting issues, please include the OS and MAC address of the affected device, and at approximately what time the issue occurred.