On August 1, 2021, Penn Video Network traditional coaxial television (CATV) will transition to a 100% streaming model. This change is necessitated by Comcast’s mandate to discontinue all campus television coaxial service by July 31, 2021.
Residential users – students, faculty, and staff living in College Houses, Sansom Place, and GreekNet Houses – can access television programming through Comcast’s XFINITY on Campus streaming, already in operation and included in the University’s room and board fee. Residential users can connect to XFINITY on Campus via browser or the XFINITY Stream app, available on select wireless and mobile devices.
Non-Residential users will access television programming through Comcast’s X1 for Hospitality streaming, a new service offering. X1 for Hospitality is delivered via a proprietary set-top box, provided by Comcast. Each X1 set-top box requires a dedicated power outlet and Ethernet port, and connects to a television via HDMI. Despite these changes to the PVN service, current billing rates for Non-Residential locations will remain the same after the transition. We ask that all Non-Residential clients confirm their decision to transition from Penn Video Network traditional coaxial campus television (CATV) to the new X1 for Hospitality streaming model by contacting ISC Client Care no later than March 8, 2021.
For full details regarding the transition to all-streaming for both Residential and Non-Residential clients, see our informational website at https://www.upenn.edu/video/transition-to-streaming.html
For questions or concerns related to Penn Video Network, contact ISC Client Care at help@isc.upenn.edu, https://www.isc.upenn.edu/help, or (215) 898-1000.