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Resumption of PennFlex Phone migrations


As we communicated to you in March, ISC paused migrations to PennFlex Phone for the summer. We are now planning the resumption of migrations, beginning with the August migration, and ending in March 2023.

We are looking for strong and early commitments to the new schedule from you. ISC cannot sustainably operate two concurrent VoIP telephony systems. Your commitments will help to ensure that we complete these migrations from PennNet Phone to PennFlex Phone by March 2023. To date, we have successfully migrated over 10,000 units to PennFlex Phone. As of this writing, we have met our target of 1,100 units for the August migration, although we are earnestly still looking for commitments to reach the 1,100 unit target for the other migration dates to achieve our completion goal.

Below is the schedule for the remaining PennFlex Phone migrations. Please note that these dates have been carefully chosen to balance the workload and resources of our in-house PennFlex Phone staff, our campus partners, and the stringent advance notification timelines of our incumbent telephony provider, so that we can complete our migrations by March 2023. Consequently, these dates must be adhered to, and there is limited possibility for alternation due to external provider scheduling lead times (i.e., phone number porting at a large scale). Finally, going above our 1,100 unit target for each migration will cause significant challenges.

Please contact ISC Client Care as soon as possible to begin the migration process by reserving your migration date. Contact information is below in the signature.

All migrations have a target of 1,100 units per date.

  • August 17, 2022
  • October 12, 2022
  • December 7, 2022
  • February 8, 2023
  • March 22, 2023

Many of our customers enjoy the features of PennFlex Phone, including:

  • Mobility and flexibility if you choose to install the MobileConnect app
  • Using your Penn work number with your mobile phone via MobileConnect (you don't have to disclose your mobile number)
  • New Poly handsets if you choose to maintain a physical phone
  • Visual Voice Mail with transcriptions delivered to your email
  • Business continuity allowing you to continue placing/receiving calls remotely since PennFlex Phone is a cloud solution
  • Improved detection and handling of spam and robocalls

Once again, we thank you for your continued cooperation and interest in PennFlex Phone!

The PennFlex Phone Team