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It’s Now Easier to Request ISC Support and Order Services!

Use one website, one email address, or one phone number to contact ISC. Bookmark the new URL (www.upenn.edu/isc/help/) and add the new email address and phone number to your contact directory.

  • Website: www.upenn.edu/isc/help/: A new, mobile-ready website features information, tools, and resources for requesting support and ordering services in one place, such as self-service forms for some of ISC’s most widely used services and how-to documents for frequently requested information. A chat service enables immediate access and real-time answers from ISC Client Care representatives.
  • Email: help@isc.upenn.edu: Email is answered Monday to Friday, 8 AM to 6 PM. 
  • Phone: 215-898-1000: Calls are answered by ISC Client Care representatives Monday to Friday, 8 AM to 6 PM. After business hours, a streamlined automated menu system will help speed up the calling process.
  • Hours and location: Monday to Friday, 8 AM to 6 PM, Sansom Place West, Second floor, Suite 202: The location includes a consultation room for walk-in or appointment-based consultations.
  • After hours: Requests received after 6 PM Monday to Friday, and on weekends and holidays will be processed at the start of the next business day. For emergencies during non-business hours, please telephone ISC Client Care at 215-898-1000 for instructions on how to reach on-call ISC staff.