PennNet Phone - Rates

Please note: Clients of the PennNet Phone service are being migrated to the more modern and robust PennFlex Phone service. The PennNet Phone service is slated for retirement on June 30th, 2023. If your organization has not yet transitioned to PennFlex Phone, please contact ISC Client Care to learn more about this process.

This service is funded by Allocated Funds as recommended by the Penn Technology Investment Committee (PTIC).

PTIC covered service components include:

  • Ongoing maintenance and monthly fees
  • Broken equipment replacement
  • Conversions from traditional to VoIP

Charge-back service components include:  

  • Set up costs for new phones and lines (sets and numbers)
  • Lost phone replacement charged
Item FY21 FY22
Activation & Conversion Rates  
 New VoIP Telephone Number $50/number $50/number
VoIP Port Activation $40/port $40/port
New VoIP Set $35/set $35/set

Details

  • ISC bills University departments for PennNet Phone costs by directly charging the 5262 object code via BEN Financials; a summary of these charges is shown on the monthly budget report provided by the Comptroller's Office. These charges are stored in the data warehouse, and individuals who have access to the data warehouse for each school and center can create reports on PennNet Phone charges using Business Objects. All costs that can be directly charged back to a specific telephone number or department are identified.
ISC rate increases are generally aligned with University increases.
 
The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.