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Email specifications by School

There are several email clients in use on campus, and it is important that you choose the one which is supported by your school or unit. The list below indicates what email clients are supported for faculty, staff, and students in each of Penn's schools. If your unit is not listed, or you have additional questions about email support, please speak to your Local Support Provider.

Annenberg, Dental, Design

Annenberg School for Communication

Faculty and Staff

Recommended system for office use:

Outlook and Webmail https://portal.office.com

Recommended system for home use:

Outlook and Webmail https://portal.office.com

Contact person:

Help Desk 215-573-8361
support@asc.upenn.edu

Support person:

Help Desk 215-573-8361

Penn Dental Medicine

If you are unable to access Inside PDM and you are currently faculty, staff, or student/resident, please contact the PDM IT Service Desk at pdmsupport@dental.upenn.edu

Faculty and Staff

Recommended system for Microsoft Office:

Office 2016 pre-installed on computer (Windows 7 or 10; Apple macOS version 10.10 or later),

Or Office 365 available through your email account at https://portal.office.com

Recommended system for remote access to email:

Office 365 via Outlook on the web at https://portal.office.com

Support person:

PDM Service Desk

pdmsupport@dental.upenn.edu

215-898-8957

Students

Recommended system for Microsoft Office:    

Office 365 available through your email account at https://portal.office.com

Recommended system for remote access to email:

Outlook on the web via Office 365 at https://portal.office.com

Support person:

For technical assistance, please contact the PDM IT Service Desk at  pdmsupport@dental.upenn.edu

or 215-898-8957
Walk-in hours are in the Evans Bldg 1st Flr Student Lounge Monday-Friday, 2PM - 4PM.

PennDesign

Faculty, Staff, and Students

Recommended system for home or office use:

Outlook 2016 (PC & Mac) and O365 Webmail https://portal.office.com

Cost, if any

None

Contact and support:

IT Help Desk
319 Meyerson Hall
215-573-9900
ithelp@design.upenn.edu

Graduate School of Education

Faculty

Recommended system for Exchange users:

MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://webmail.exchange.upenn.edu

Recommended system for Zimbra users:

MS Outlook 2010 (Windows), MS Outlook 2011 (MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://zimbra.upenn.edu

Cost, if any

Free

Contact person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Support person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Staff

Recommended system for Exchange users:  

MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://webmail.exchange.upenn.edu

Recommended system for Zimbra users:

MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://zimbra.upenn.edu

Cost, if any

Free

Contact person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Support person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Students

To learn about your email account, go to: http://www.gse.upenn.edu/gseit/support/student-email
To login to your GSE email account, go to: http://gmail.gse.upenn.edu

Supported web browsers:

Chrome, Firefox and Internet Explorer

Help Desk location:

3700 Walnut Street, Room 005

Contact person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Support person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

 

Law School

Faculty and Staff

Recommended system for office use: 

Outlook

Recommended system for home use:

Outlook on the web

Cost, if any

None

Faculty Support:

Information Technology Services 215-898-2589
itshelp@law.upenn.edu
http://itshelp.law.upenn.edu

Staff Support:

Information Technology Services 215-898-9140
itshelp@law.upenn.edu
http://itshelp.law.upenn.edu

Students

To learn about your email account:

https://www.law.upenn.edu/its/docs/accounts/email-students.php

To log in to your email account: https://outlook.office365.com

Online Help Center :  

http://itshelp.law.upenn.edu

How to get help:

Chat with ITS Help
Schedule an appointment
Email: itshelp@law.upenn.edu
Phone: 215-898-2679

School of Nursing

Nursing Email Help: contact servicedesk@nursing.upenn.edu

Faculty (including Adjunct) and Staff

To apply for an email account, use the following link:
https://weblogin.pennkey.upenn.edu/login?cosign-nursing-wapp_prod-0&https://wapp-prod.nursing.upenn.edu/SON_AcctReq/

Recommended system for office use:

Outlook - PennO365

To check email:

Outlook on the web https://portal.office.com

Cost, if any

None

Contact person:

ITS Service Desk, Room 202, 215-898-5981
servicedesk@nursing.upenn.edu

Students

To apply for an email account, use the following link:
https://weblogin.pennkey.upenn.edu/login?cosign-nursing-wapp_prod-0&https://wapp-prod.nursing.upenn.edu/SON_AcctReq/

Recommended system for office use: Outlook - PennO365
To check email: Outlook on the web https://portal.office.com
Lab location: Room 201 Claire M. Fagin Hall
Contact person: ITS Service Desk, Room 202, 215-898-5981
servicedesk@nursing.upenn.edu

 

Perelman School of Medicine

School of Medicine Email Help: http://www.med.upenn.edu/pmacs/emailsupport.html

Faculty and Staff
Recommended system for office use:  Apple Mail 3.0 or higher, Thunderbird 3.0 or higher
Recommended system for home use: Webmail
Cost, if any Enhanced Security - No charge
Basic Security - $5
Only faculty and staff in Penn payroll with the School of Medicine as their primary affiliation are eligible for a mail.med account. UPHS employees are not eligible for mail.med accounts.
Contact person: Apply online at http://www.med.upenn.edu/apps/my/eam
call (215)573-4636
or Contact your local support provider (LSP) here:
http://www.med.upenn.edu/somis/lsp_directory.shtml
Support person: Contact your local support provider (LSP)
Students

- All incoming MD Students will receive UPHS email accounts

- UPHS email accounts are accessible via Webmail and iOS only

Recommended system: Apple Mail 2.0 or higher, Thunderbird 2.0 or higher
Recommended system for home use: Webmail
Use of Kerberos/Pennkey authentication is required for students.
Lab location: Student Lounge, Stemmler Hall teaching labs
Contact person: Information Services (215)573-4636
medhelp@mail.med.upenn.edu

School of Arts & Sciences (SAS)

SAS email client configuration is available here: http://www.sas.upenn.edu/computing/help/emailclient.html

Faculty and Staff

General Computing Information:

http://www.sas.upenn.edu/computing/help/faculty_staff

Email Support: Local Support Provider (LSP) listed here:

http://www.sas.upenn.edu/computing/staff/distributed.html

Students

General Computing Information:

http://www.sas.upenn.edu/computing/help/students

Email Support:

http://www.sas.upenn.edu/computing/help/students/email

Email Help Desk:

http://www.sas.upenn.edu/computing/forms/student_email_help.html

School of Engineering and Applied Science (SEAS)

SEAS email client configuration is available here: http://www.seas.upenn.edu/cets/answers/mailconfig.html

Faculty and Staff

Recommended system:

Google@SEAS
https://www.seas.upenn.edu/cets/answers/google-at-seas.html

Support:

https://www.seas.upenn.edu/cets/forms/contact-us/

Students

Recommended system:

Google@SEAS
https://www.seas.upenn.edu/cets/answers/google-at-seas.html

Lab locations:

Moore 100A  (Linux: SEAS account required)
Moore 100B  (PC: PennKey accessible)
Moore 100C  (PC: PennKey accessible)
Towne M62 (PC: PennKey accessible)
Towne M70 (PC/Linux: SEAS account or PennKey accessible)
More info on lab locations listed at http://www.seas.upenn.edu/cets/labs.html

Support:

https://www.seas.upenn.edu/cets/forms/contact-us/

 

 

School of Social Policy & Practice

Faculty and Staff

Recommended system for office use:

Outlook 2013 or higher (Windows), Outlook 2016 (macOS), or Outlook on the web https://portal.office.com

Recommended system for remote access to email: Outlook on the web https://portal.office.com

Computer and mobile configuration instructions:

https://www.isc.upenn.edu/how-to/penno365-configuration-instructions

Support person:

SP2 Information Services 215-898-5750
sp2help@sp2.upenn.edu

Students
Incoming Students:  https://www.sp2.upenn.edu/student-life/services-support/tech-resources/student-email/

Recommended system:

Outlook on the web https://portal.office.com

Lab location:

A-18 Caster Building

Computer and mobile configuration instructions:

https://www.isc.upenn.edu/how-to/penno365-configuration-instructions

Support person:

SP2 Information Services 215-898-5750
sp2help@sp2.upenn.edu

 

School of Veterinary Medicine

Faculty, Staff, and Students

Recommended system for office use:

Outlook and Webmail https://portal.office.com

Recommended system for home use:

Outlook and Webmail https://portal.office.com

Cost, if any

None

Contact person:

Philadelphia - Contact: phl-help@vet.upenn.edu

New Bolton Center - Contact:nbc-help@vet.upenn.edu

Phone: 215.573.3889
Press 1 for PHL
Press 2 for NBC
Press 3 for Vision

 

The Wharton School

Faculty and Staff

Recommended system for office use:

Varies by office

Recommended system for home use:

Varies by office

Cost, if any

None

Contact information:

Faculty -    https://inside.wharton.upenn.edu/faculty/support/ (Wharton login required)

Staff -      https://inside.wharton.upenn.edu/staff/ (Wharton login required)

Students

Wharton email client configuration is available at the Student Support Knowledgebase (https://computing.wharton.upenn.edu/)

Recommended system:

https://support.wharton.upenn.edu/help/student-setup-guides

Lab location:

F75, F80, 375 and 380 JMHH

Contact information:

Wharton Computing Student Support 215-898-8600
https://computing.wharton.upenn.edu/

Office location:

114 Steinberg Hall-Dietrich Hall