Services for IT Staff

The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

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Access Management Services

Provides authentication and authorization services for all University-wide digital resources

Active Directory

Defines and manages authorization and authentication for centralized Microsoft-based applications and services

Application Development & Delivery

Software solutions for widely distributed key business functions/processes

BackItUp

Fully-configurable backup for those who manage servers but don't want to maintain backup infrastructure

Brokered Products

Provides Schools and Centers with access to enterprise-level licensing and third-party service contracts

Classlists

A class mailing list service for all courses taught in participating schools

Classroom Technology Services

AV & other technology for Provost’s central pool classrooms

Cloud Solutions

Helps IT Service Providers across campus to deploy and run systems in Amazon Web Services (AWS) and on other public cloud providers and assi

Contact Center

Automated distribution of incoming telephone calls and other types of contacts

Data Analytics

Query tools & analysis of Penn’s administrative information assets

Data Center & Colocation Solutions

Provides University constituents a reliable and secure space to house their IT assets

Database & Application Platform Support & Consulting

An array of database service offerings that provide maximum flexibility for our clients across the University

Desktop Engineering

Resources and tools for local IT support providers

Endpoint Management

Centralized management of workstations and servers allowing remote installation of applications, patches, and other software fixes

Firewall Services

Automated security tools used to filter out known malicious network traffic and protect server and end user networks

HireIT

Full-time local IT support without adding full-time staff

Identity Management Services

Provides a wide range of user identity and account offerings for entities accessing Penn’s digital resources

Information Security Services

Provides a wide range of user identity and account offerings for entities accessing Penn’s digital resources

Integration Development & Delivery

Sharing of key University processes & data among applications

IT Community Events

Collaborative learning events for Penn's IT community

LinkedIn Learning

Industry leader in online training providing access to hundreds of courses

Live Video Streaming

Full-service support for webcasts of live events

Network Design & Installation

Industry standard network consultation, design, & installation

Penn Email Routing

An application and infrastructure for routing email to email service providers (e.g. PennO365/Google Apps/bespoke email service providers)

Penn Video Network

Video service streaming television programming and movies to on-campus residence halls, Schools, and Centers

PennBox

Collaboration service for securely storing & sharing data

PennFlex Phone

PennFlex Phone is the University’s cloud-based telephony service supporting business operations for the campus

PennNet

The University’s enterprise data network permitting network access for faculty, staff, and students in all campus buildings and residence ha

PennNet Ethernet Ports

Wired connectivity to resources at Penn & across the world

PennNet Mailing Lists

A self-managed mailing list application that allows a requestor to setup and maintain subscriptions to an electronic mailing list

PennO365

The University’s cloud-based email & calendaring service available to every School & Center on an opt-in basis

PennZoom

An enterprise video conferencing tool that provides remote meeting, collaboration capabilities, and classroom instruction

Recovery Solutions

Enabling the protection & recovery of vital IT infrastructure

Secure Share

Secure exchange of sensitive data files within Penn

SMTP-Relay

Support for devices like faxes or copy machines to enable their email features

Storage

Provides network attached, file level storage to its clients

Systems Support & Consulting

Systems administration consulting with in-depth knowledge of the Penn IT environment

Tech Center

Computing help for students living off campus, in Greek Houses, Sansom Place East/West

Technology Forecasting

Works collaboratively with Penn IT partners to evaluate new services, provide technology roadmaps, and develop best practices

Traditional Telephony

Legacy telephone service provided by our telecommunication carrier’s central office

Video Content Management

Offers video capture and storage at the user or classroom level integrating with the Canvas platform

Video Production

Provides broadcast-quality editing and recording services to the campus community

Virtual Desktop

Hosting a desktop operating system within a virtual machine running on a centralized server

Virtual Server Hosting

Virtualization for server consolidation & IT resource optimization

Web Services

A suite of web hosting service offerings for University clients

Wireless at Penn

The University’s campus-wide Wireless network