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PennFlex Voicemail Instructions

PennFlex Phone Number users/owners can access the Vonage Enterprise Portal for the end users (the replacement for PPS) to configure settings such as reset voicemail passcode, call forwarding, and do not disturb. You can also view call analytics, such as missed, placed, and received calls. 

To access the Vonage Enterprise Portal: 

Go to https://enterpriseportal.vonage.com/ci/index.php/app/sso-log-in/penn-saml-provider  

Click Login to be redirected to Penn WebLogin Single Sign-on (SSO) 

To access voicemail:

  • From the user’s PennFlex Phone: Press Messages button or dial 99999, then #.
  • From another PennFlex Phone: Dial 86423 from another phone, enter * enter mailbox ID (ex:215898XXXX) followed by # key. enter the passcode, then #.
  • From non-Penn Phone: Dial 215-898-6423 from a non-Penn phone, enter mailbox ID (ex:215898XXX) followed by the # key, enter the passcode, then #. 

****if end users have MobileConnect app and want to use the MobileConnect App to check messages for other numbers, then follow these steps****

  • From the MobileConnect application from your smartphone or mobile device: Click on the 3 lines in the upper left corner, choose Voicemail. Then click on the 3 in the upper corner and choose "Call Voicemail", enter the passcode, then #, then follow prompts. This works.
  • From the MobileConnect application from your smartphone or mobile device: Click on the 3 lines in the upper left corner, choose Voicemail. Then click on the 3 in the upper corner and choose "Call Voicemail", Enter *, enter mailbox ID (For ex: 215-898-XXXX), enter the passcode, then # then follow prompts.
  • From the MobileConnect Desktop application: Select the Call History icon on the left menu bar, then select the Voicemail tab.

Please see Voicemail quick start guide for step by step instructions to the voice messaging main menu.