View All Resources

Penn+Box FAQ

Answers to common questions about Penn+Box can be found below.

Basics:

If you have a PennKey and one of the following affiliations in PennCommunity: Student, Faculty, Staff, Temporary Staff, Service Provider or HUP Corporate (HCOR) , open a supported web browser to this address http://box.upenn.edu. Since Penn+Box is Single Sign-On (SSO) you may or may not need to authenticate, depending on whether you have already authenticated to a Penn web resource earlier that day. You will automatically provision a Penn+Box for yourself. The account default email address will be pennname@upenn.edu (no third level domain name.) IMPORTANT: Do NOT delete this pennname@upenn.edu address in your Penn+Box settings!

Note for PennMedicine participants: routing for your pennname@upenn.edu email alias is currently NOT in place. You must add your @pennmedicine.upenn.edu email account in your Penn+Box account settings in order for collaboration to happen. Do NOT delete the pennname@upenn.edu address in your Penn+Box settings!

There is no cost for individual or group Penn+Box accounts.

Penn+Box data is only accessible on mobile devices by using the Box app for the corresponding platform, available on the corresponding app store: iOS App Store, or Android's Google Play Store.

Launch the Box app; tap “Use Single Sign On (SSO)”; type pennname@upenn.edu; authenticate with your PennKey and password; set a 4 digit PIN

Troubleshooting:

This form was chosen since it facilitates SSO. The <pennkey>@upenn.edu identity should not be removed from account.

To provision a Penn+Box account, you must have a PennKey and at least one of the following affiliations in the PennCommunity database: Student (STU), Staff (STAF), Faculty (FAC), Temporary (TEMP), Corporate on HUP payroll (HCOR). To see all PennCommunity affiliations, see: https://penncommunity.apps.upenn.edu/pennCommunity/jsp/fast2.do?fastButt...

Be sure you are entering your PennKey credentials correctly. You can test your PennKey at http://www.upenn.edu/computing/pennkey/. Are your required affiliations “Active” in PennCommunity (see above)? Are you using the Single Sign-On URL (http://box.upenn.edu)?

You may have two Box accounts. Try logging in to your account using the following URL: https://account.box.com/login, then try logging into http://box.upenn.edu. The first URL is a box.com commodity account. The second URL is for Penn+Box access.

Check the sort order for your folders. Check for a second page of folders. If they shared their folders using a Shared Link, you must click that link to see the folders. If your collaborators are from a different school, enterprise or company, their folders need to be accessible to people with the link (see Settings/Shared Links.)

Make sure your shared files or folders are accessible to “People with the link,…” (see Settings/Shared Links.) Make sure you are addressing the collaborator invitations correctly. Our default email accounts are of form <pennkey>@upenn.edu (no 3nd level domain.)

Account may be on Box.com’s suppression list due to a bounced email in the past. Box User Services needs to get involved with removing an account from the list; you must contact help@isc.upenn.edu. Mailings may be flagged as spam --check junk folders.

Settings and features:

Yes, and linked email accounts can be set as default. Any problems related to adding an email account may be attributed to the new address already existing in Box.com. Box will only allow one instance of an email address in their systems. Check for other box.com accounts.

No! If the pennname@upenn.edu account is removed from a Penn+Box account, SSO will no longer function, and potentially a 2nd Penn+Box account may be created for a user when logging in to box.upenn.edu.

This process is still evolving. Currently, when a user with a Penn+Box account leaves Penn and there is no data in the account, it is locked and slated for deletion. Accounts with data are essentially locked as the users no longer has a required PennCommunity affiliation. Access is only possible if an external password has been set with the account prior to affiliation change. At this time accounts with data are not deleted.

While we do have a BAA in place, there has not been a blanket approval from the University. Generally speaking, it depends on local Schools and Centers.
Check with your school/center to be sure and discuss any questions/uncertainties with a Privacy Officer.