Date: Saturday, Aug 3 and Sunday, Aug 4
Start time: 5:00 AM
Duration: 48 hours
Service(s) affected: PennNet Phone Voicemail - Email Delivery
On Saturday morning, 8/3, ISC will be performing data center upgrades that will bring the ISC SMTP Relay service offline.
Email delivery of PennNet Phone Voicemail messages relies on the SMTP Relay service so new voicemail messages will not be delivered via Email during the 2-day outage. The voicemail system will still accept new messages and outgoing email will be queued until the SMTP Relay service is restored, so no voicemail messages will be lost -- just delayed.
If you rely on voicemail email delivery for critical operations, we recommend you to make sure your voicemail delivery method is set to "4 - Email and telephone" through PPS. You will be able to dial 215-746-8000 from a telephone and log into your mailbox to check new messages. You can also enable "Out Call Notification" if you would like the voicemail server to ring another number whenever there's new voicemail. All settings related to voicemail can be modified via PPS under the "Features and Voice Mail Settings" page:
https://pps.voice.isc.upenn.edu/settings/index.php
We apologize for the late notice and inconvenience caused by the outage.