As part of ISC’s Priorities Program, we are drafting Service Level Agreements (SLAs) for each ISC service to clarify the service levels clients can expect.
Completed SLAs appear on their respective services’ detail pages, as well as in the list below.
- Active Directory
- Application Development and Delivery
- BackItUp
- Backup for Desktop and Laptop (BDL)
- Broadcasting Studio
- Contact Center
- Data Center Hosting
- Data Integration Development & Delivery
- Database Services
- Endpoint Management
- Firewall Services
- Forward-Only
- HireIT
- Identity Management Services
- Information Security Services
- Knowledge Link
- Lynda.com
- Network Design & Installation
- Network Names & Numbers
- Penn Video Network
- Penn+Box
- PennNet
- PennNet Ethernet Ports
- PennNet Mailing Lists
- PennNet Phone
- PennO365
- Project Program Management
- Recovery Services
- SMTP-Relay
- Systems Support & Consulting
- Tech Center
- Technology Forecasting
- Traditional Telephony
- Training
- Video Content Management
- Video Production
- Virtual Desktop
- Virtual Server Hosting
- Web Services
- Wireless at Penn
Contact us
We welcome your questions and feedback at: priorities-program@isc.upenn.edu