As part of ISC’s Priorities Program, we drafted Service Level Agreements (SLAs) for each ISC service to clarify the service levels clients can expect. SLAs are reviewed annually.
Links to completed SLAs appear on their respective services’ detail pages, as well as in the lists below.
Alphabetical List of SLAs
- Access Management Services
- Active Directory
- Application Development and Delivery
- BackItUp
- Broadcasting Studio
- Brokered Products
- Classlists
- Classroom Technology Services
- Cloud Solutions
- Contact Center
- Data Analytics
- Data Center & Colocation Solutions
- Database & Application Platform Support & Consulting
- Desktop Engineering (coming in FY22 Q1)
- Endpoint Management
- Firewall Services
- HireIT
- Identity Management Services
- Information Security Services
- Integration Development & Delivery
- IT Community Events
- Knowledge Link
- LinkedIn Learning
- Live Video Streaming
- Network Design & Installation
- Penn Email Routing
- Penn Video Network
- Penn+Box
- PennFlex Phone
- PennNet
- PennNet Ethernet Ports
- PennNet Mailing Lists
- PennNet Phone
- PennO365
- PennZoom
- Recovery Solutions
- Secure Share
- SMTP-Relay
- Storage
- Systems Support & Consulting
- Tech Center
- Technology Forecasting
- Traditional Telephony
- Video Content Management
- Video Production
- Virtual Desktop
- Virtual Server Hosting
- Web Services
- Wireless at Penn
We welcome your questions and feedback at: services-isc@lists.upenn.edu