As part of ISC’s Priorities Program, we are drafting Service Level Agreements (SLAs) for each ISC service to clarify the service levels clients can expect.
Completed SLAs appear on their respective services’ detail pages, as well as in the list below.
- BackItUp
- Backup for Desktop and Laptop (BDL)
- Contact Center
- Data Center Hosting
- Endpoint Management
- Enterprise Application Development and Delivery
- Firewall Services
- Forward-Only
- HireIT
- Knowledge Link
- Penn+Box
- PennNet
- PennNet Ethernet Ports
- PennNet Phone
- PennO365
- Project Program Management
- Recovery Services
- SMTP-Relay
- Systems Support & Consulting
- Tech Center
- Traditional Telephony
- Video Content Management
- Virtual Desktop
- Virtual Server Hosting
- Web Services
- Wireless at Penn
Contact us
We welcome your questions and feedback at: priorities-program@isc.upenn.edu