As part of ISC’s Priorities Program, we are drafting Service Level Agreements (SLAs) for each ISC service to clarify the service levels clients can expect.
Completed SLAs appear on their respective services’ detail pages, as well as in the lists below.
Alphabetical List of SLAs
- Access Management Services
- Active Directory
- Application Development and Delivery
- BackItUp
- Backup for Desktop and Laptop (BDL)
- Broadcasting Studio
- Brokered Services
- Classlists
- Classroom Technology Services
- Contact Center
- Data Analytics
- Data Center Hosting
- Data Integration Development & Delivery
- Database Services
- Digital Signage
- Endpoint Management
- Firewall Services
- Forward-Only
- HireIT
- Identity Management Services
- Information Security Services
- Knowledge Link
- Lab Rentals
- Live Video Streaming
- Lynda.com
- Network Design & Installation
- Network Names & Numbers
- Penn Video Network
- Penn+Box
- PennNet
- PennNet Ethernet Ports
- PennNet Mailing Lists
- PennNet Phone
- PennO365
- Project & Program Management
- Recovery Services
- Secure Share
- SMTP-Relay
- Systems Support & Consulting
- Tech Center
- Technology Forecasting
- Traditional Telephony
- Training
- Video Content Management
- Video Production
- Virtual Desktop
- Virtual Server Hosting
- Web Services
- Wireless at Penn
Service Level Agreements are evolving towards conducting an annual refresh for each SLA, with SLA refreshes taking place across the year in the following quarterly groupings:
Fiscal Year Q1 (July-September)
- BackItUp
- Data Center Hosting
- Firewall Services
- Forward-Only
- SMTP-Relay
- Traditional Telephony
- Video Content Management
Fiscal Year Q2 (October-December)
- Active Directory
- Broadcasting Studio
- Data Integration Development & Delivery
- Information Security Services
- Network Design & Installation
- Penn Video Network
- Recovery Services
- Systems Support & Consulting
- Training
- Virtual Server Hosting
Fiscal Year Q3 (January-March)
- Application Development and Delivery
- Backup for Desktop and Laptop (BDL)
- Brokered Services
- Classlists
- Data Analytics
- Database Services
- HireIT
- Identity Management Services
- Lab Rentals
- Live Video Streaming
- Lynda.com
- Network Names & Numbers
- PennNet
- PennNet Mailing Lists
- Project & Program Management
- Video Production
- Virtual Desktop
- Web Services
Fiscal Year Q4 (April-June)
- Access Management Services
- Classroom Technology Services
- Contact Center
- Endpoint Management
- IT Community Programs
- Knowledge Link
- Penn+Box
- PennNet Ethernet Ports
- PennNet Phone
- PennO365
- Provider Support Services
- Secure Share
- Tech Center
- Technology Forecasting
- Wireless at Penn
We welcome your questions and feedback at: services-isc@lists.upenn.edu