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Transitioning to Remedy 9 and Support Center for ISC Clients

| 12:00pm to 1:00pm Bits & Pieces, Room 306 Sansom Place West

ISC is transitioning its ticket fulfillment system from Remedy 8 to Remedy 9, a new, cloud-based version of the Remedy service management tool. Remedy 9 includes Support Center – a new, easy-to-use client portal for submitting and tracking tickets.

Please join ISC to learn more about this transition, including:

Features and benefits of Support Center and Remedy 9
What’s changing and how to get ready
Web-based training and resources
Improvements to how ISC manages your tickets
Who should attend?

ISC Clients who submit tickets to Client Care and/or HireIT

You are welcome to bring your lunch to these brown bag sessions. Blue Jeans is also available:

All Sessions will be held in Bits & Pieces, Room 306, Sansom West, 12:00 pm – 1:00 pm.

To join the meetings virtually:

To join via phone:

1)  Dial: 1.888.240.2560 (US Toll Free)

      (see all numbers -

2)  Enter Conference ID:  655 555 8039


Sponsored by ISC IT Learning