ISC is transitioning its ticket fulfillment system from Remedy 8 to Remedy 9, a new, cloud-based version of the Remedy service management tool. Remedy 9 includes Support Center – a new, easy-to-use client portal for submitting and tracking tickets.
Please join ISC to learn more about this transition, including:
Features and benefits of Support Center and Remedy 9
What’s changing and how to get ready
Web-based training and resources
Improvements to how ISC manages your tickets
Who should attend?
ISC Clients who submit tickets to Client Care and/or HireIT
You are welcome to bring your lunch to these brown bag sessions. Blue Jeans is also available:
All Sessions will be held in Bits & Pieces, Room 306, Sansom West, 12:00 pm – 1:00 pm.
To join the meetings virtually: https://bluejeans.com/6555558039
To join via phone:
1) Dial: 1.888.240.2560 (US Toll Free)
(see all numbers - http://bluejeans.com/premium-numbers)
2) Enter Conference ID: 655 555 8039
iCalendar: http://www.upenn.edu/computing/group/sigcal/Jan198Transitionin.ics
Sponsored by ISC IT Learning