Finance Billing Schedule

ISC has migrated the billing of all services (e.g., Application Support, PennO365, Storage) to ISC’s new monthly Bill of IT service (in Apptio). Select the following link to request access to Apptio's Bill of IT. Request Apptio Access

ISC invoices which are processed on a monthly basis will be available to ISC clients in Apptio, close to the 15^th of the month, for the previous month’s charges. 

Billing Process at a glance:

1. When someone decides to make a change to their service subscription including discontinuing or unsubscribing from a service, they should work with their LSPs who will help coordinate with Contact Client Care via phone, chat, email.
   • Support Center
   • Email: help@isc.upenn.edu
   • Phone: (215) 898-1000
   • Chat 
   • General Disconnect Form (coming soon)

2. This information is passed on to the service team who are responsible for add the service or unsubscribing the user from the service and updating the source system of record.
   • Once the service owner completes the work and updates the work order the service is effectively active or disconnected.
3. The system of record information is usually sent to billing at the beginning of the month which includes usage of the previous month. 
4. This is processed and billed to clients by the 15^th of the month – once processed the billing is effectively changed.
   • The charges clients will see in the current month were those incurred the previous month. 

5. For disconnects, charges should be removed from the bills up to 2 cycles after the request was completed.