Information Systems & Computing has a new way that you can request ISC services and support. You can now chat with and receive assistance in real-time from an ISC Client Care representative directly from the ISC Client Care website at www.upenn.edu/isc/help. Chat is available Monday to Friday, 8 AM to 6 PM.
To access chat, click the “Chat with us” icon on the main ISC Client Care homepage or click “Contact us” on the toolbar and select “Chat with us” from the pull-down menu. When the Chat window displays, you will need to complete the required information, which will assist us in resolving your issue. Next, click the Submit button to talk live with a representative from ISC Client Care. At the conclusion of your chat session, you can request a transcript to be emailed to you by clicking the email icon located in the upper-right corner of the chat window. If you do not receive the transcript within five minutes of submitting your request, check your spam/junk folder in case the message was filtered.
After normal business hours (Monday to Friday, 8:00 AM - 6:00 PM), please send an email to help@isc.upenn.edu. You will receive an automated email acknowledging your request and an ISC Client Care representative will contact you the next business day.