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Configuring Outlook 2010

Outlook 2010 is one of several email clients in use on campus and is not supported by all Schools and Centers. For the recommended email client you should use, see Email Specifications by School or ask your Local Support Provider (LSP).

For Exchange
  1. Launch Outlook 2010. The Microsoft Outlook 2010 Startup window appears.
  2. Click the Next button. The Account Configuration window appears.
  3. Under E-mail Accounts, choose the Yes radio button.
  4. Click the Next button. The next screen is Auto Account Setup.
  5. In the Your Name: field, enter your name as you wish it appear on outgoing messages.
  6. In the E-mail Address: field, enter your full Exchange email address, e.g. username@exchange.upenn.edu
  7. In the Password: field, enter your email password.
  8. In the Retype Password: field, enter your email password again.
  9. Click the Next button. The next screen is Add New Account.
  10. Outlook begins an "Online search for your server settings..." and a Windows Security dialog box appears.
  11. Select Use other account.
  12. In the User name field, enter kite\username, making sure to include kite\ prior to your username
  13. In the Password field, enter your email password.
  14. Click the OK button. You are returned to the Add New Account screen.
  15. Click the Finish button. Outlook begins to prepare for first use and you are presented with a User Name dialog box.
  16. In the Name: field, enter your real name.
  17. In the Initials: field, enter your initials.
  18. Click the OK button. A Welcome to Microsoft Office 2010 screen may load if you have not previously launched any other Office 2010 applications.
  19. Choose the appropriate patching option and click the OK button.
  20. A Microsoft Outlook dialog box appears and asks you to confirm if you want to allow https://autodiscover.exchange.upenn.edu/autodiscover/autodiscover.xml to configure your server settings.
  21. Select the Don't ask me about this website again checkbox and click the Allow button. Your Outlook data begins to load.

Enabling LDAP in Outlook 2010

To use Outlook 2010 with the Penn Online Directory, you must enable LDAP.

  1. In the File menu, click the Info tab.
  2. Click the Account Settings button and choose Account Settings... The next screen is Account Settings.
  3. Click the Address Books tab.
  4. Click the New... button. The Add New Account screen appears.
  5. Select the Internet Directory Service (LDAP) radio button and click the Next button.
  6. In the Server Name: field, enter directory.upenn.edu
  7. Enable the This server requires me to log on checkbox.
  8. In the User Name: field, enter uid=username, ou=PennPeople, dc=upenn, dc=edu, where username is your actual PennKey name.
  9. In the Password: field, enter your PennKey password.
  10. Click the More Settings... button. The Microsoft LDAP Directory screen appears.
  11. In the Port: field, enter 636
  12. Enable the Use Secure Sockets Layer checkbox.
  13. Click the Search tab.
  14. Select the Custom: radio button in the Search Base section.
  15. In the Custom: field, enter ou=PennPeople, dc=upenn, dc=edu
  16. Click the Apply button and click the OK button. You return to the Directory Service (LDAP) Settings screen.
  17. Click the Next button, click the Finish button, and click the Close button.
  1.     Launch Outlook 2010.
  2.     If Outlook has not been previously used, a Microsoft Outlook 2010 Startup window will appear. If Outlook has been previously used, go to step 4.
  3.     Click the Next button. Under E-mail Accounts, choose the Yes radio button. Go to step 8.
  4.     Go to Tools > Account Settings
  5.     Click on the E-mail tab.
  6.     Click the New... button. The next screen is Choose E-mail Service.
  7.     Choose the Microsoft Exchange, POP3, IMAP, or HTTP radio button.
  8.     Click the Next button. The next screen is Auto Account Setup.
  9.     Choose the Manually configure server settings or additional server types radio button.
  10.     Click the Next button. The next screen is Choose E-mail Service.
  11.     Choose the Internet E-mail radio button.
  12.     Click the Next button. The next screen is Internet E-mail Settings.
  13.     In the Your Name: field, enter your name as you wish it appear on outgoing messages.
  14.     In the E-mail Address: field, enter your full email address, e.g. username@pobox.upenn.edu
  15.     Select IMAP from the Account Type: drop-down menu.
  16.     In the Incoming mail server: field, type your mail server name using the table below. If your server isn't listed or you don't know what to enter here, check with your School, department, or LSP.
        If your email address ends with     The incoming IMAP mail server is
    @dolphin.upenn.edu mailbox.zimbra.upenn.edu
    @wharton.upenn.edu see Wharton instructions
    @mail.med.upenn.edu mailbox.zimbra.upenn.edu
    @pobox.upenn.edu mailbox.zimbra.upenn.edu (Zimbra)
    mail.exchange.upenn.edu (ISC Exchange)
    @sas.upenn.edu see SAS instructions
    @seas.upenn.edu see SEAS instructions
  17. In the Outgoing mail server (SMTP): field, type your mail server name using the table below. If your server isn't listed or you don't know what to enter here, check with your School, department, or LSP.

    Note: If you are using an Internet Service Provider (for example, Comcast or Earthlink) to connect to your mail account, you will have different SMTP servers than those listed for Penn. Follow the instructions in the document "Sending Email: Selecting & Configuring Your SMTP Server"

    If your email address ends with     The SMTP server is
    @dolphin.upenn.edu mailbox.zimbra.upenn.edu
    @wharton.upenn.edu see Wharton instructions
    @mail.med.upenn.edu mailbox.zimbra.upenn.edu
    @pobox.upenn.edu     mailbox.zimbra.upenn.edu (Zimbra)
    mail.exchange.upenn.edu (ISC Exchange)
    @sas.upenn.edu see SAS instructions
    @seas.upenn.edu see SEAS instructions
  18.     In the User Name: field, enter your username
  19.     In the Password: field, enter your email password.
  20.     Click the More Settings ... button. The next screen is Internet E-mail Settings.
  21.     Click the Outgoing Server tab.
  22.     Enable the My outgoing server (SMTP) requires authentication checkbox.
  23.     Click the Advanced tab to display the encryption settings for your incoming and outgoing servers.
  24.     Select Auto from both the IMAP and the SMTP Use the following type of encrypted connection: drop-down menus.
  25.     Click the OK button. You will be returned to the Internet E-mail Settings screen.
  26.     Click the Next button. Outlook 2010 will test the account setting and send a test email.
  27.     Click the Close button.
  28.     Click the Finish button. If this is not the first account you have created in Outlook 2010, you will also have to click the Close button. Outlook 2010 will begin to download and refresh your IMAP folders.
  1. Launch Outlook 2010.
  2. If Outlook has not been previously used, a Microsoft Outlook 2010 Startup window will appear. If Outlook has been previously used, go to step 4.
  3. Click the Next button. Under E-mail Accounts, choose the Yes radio button. Go to step 8.
  4. Go to Tools > Account Settings
  5. Click on the E-mail tab.
  6. Click the New... button. The next screen is Choose E-mail Service.
  7. Choose the Microsoft Exchange, POP3, IMAP, or HTTP radio button.
  8. Click the Next button. The next screen is Auto Account Setup.
  9. Choose the Manually configure server settings or additional server types radio button.
  10. Click the Next button. The next screen is Choose E-mail Service.
  11. Choose the Internet E-mail radio button.
  12. Click the Next button. The next screen is Internet E-mail Settings.
  13. In the Your Name: field, enter your name as you wish it appear on outgoing messages.
  14. In the E-mail Address: field, enter your full email address, e.g. username@pobox.upenn.edu
  15. Select POP3 from the Account Type: drop-down menu.
  16. In the Incoming mail server: field, type your mail server name using the table below. If your server isn't listed or you don't know what to enter here, check with your School, department, or LSP.
    If your email address ends with     The incoming POP mail server is
    @dolphin.upenn.edu  mailbox.zimbra.upenn.edu
    @wharton.upenn.edu  see Wharton instructions
    @mail.med.upenn.edu mailbox.zimbra.upenn.edu
    @pobox.upenn.edu  mailbox.zimbra.upenn.edu (Zimbra)
    pop.exchange.upenn.edu (ISC Exchange)
    @sas.upenn.edu see SAS instructions
    @seas.upenn.edu    see SEAS instructions
  17. In the Outgoing mail server (SMTP): field, type your mail server name using the table below. If your server isn't listed or you don't know what to enter here, check with your School, department, or LSP.

    Note: If you are using an Internet Service Provider (for example, Comcast or Earthlink) to connect to your mail account, you will have different SMTP servers than those listed for Penn. Follow the instructions in the document "Sending Email: Selecting & Configuring Your SMTP Server"

    If your email address ends with The SMTP server is
    @dolphin.upenn.edu mailbox.zimbra.upenn.edu
    @wharton.upenn.edu see Wharton instructions
    @mail.med.upenn.edu mailbox.zimbra.upenn.edu
    @pobox.upenn.edu mailbox.zimbra.upenn.edu (Zimbra)
    mail.exchange.upenn.edu (ISC Exchange)
    @sas.upenn.edu see SAS instructions
    @seas.upenn.edu see SEAS instructions
  18.  the User Name: field, enter your username
  19. In the Password: field, enter your email password.
  20. Click the More Settings ... button. The next screen is Internet E-mail Settings.
  21. Click the Outgoing Server tab.
  22. Enable the My outgoing server (SMTP) requires authentication checkbox.
  23. Click the Advanced tab to display the encryption settings for your incoming and outgoing servers.
  24. Under Incoming server (POP3), enable the This server requires an encrypted connection (SSL) checkbox
  25. Under Outgoing server (SMTP), select Auto from the Use the following type of encrypted connection: drop-down menu.
  26. Click the OK button. You will be returned to the Internet E-mail Settings screen.
  27. Click the Next button. Outlook 2010 will test the account setting and send a test email.
  28. Click the Close button.
  29. Click the Finish button. Outlook begins to prepare for first use and you are presented with a User Name dialog box.
  30. In the Name: field, enter your real name.
  31. In the Initials: field, enter your initials.
  32. Click the OK button. If this is not the first account you have created in Outlook 2010, you will also have to click the Close button. Outlook 2010 will begin to download and refresh your POP email.

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