Configuring Outlook 2011

Outlook 2011 is one of several email clients in use on campus and may not be supported by all Schools and Centers. For the recommended email client you should use, see Email Specifications by School or ask your Local Support Provider (LSP).

The following information applies to the Exchange 2010 service administered by Information Systems & Computing (ISC). Consult with your LSP for configuration information specific to your School or Center.

Important note: you must update Office 2011 (usually via Microsoft AutoUpdate) prior to configuring Outlook. The Outlook version number should be 14.1.4 or above.

1. Launch Outlook 2011. The Welcome to Outlook for Mac screen appears.
2. Click the Add Account button. The Accounts screen appears.
3. Click the Exchange Account button.
4. In the E-mail address: field, enter your full Exchange email address, i.e. username@exchange.upenn.edu
5. Ensure that the Method: drop-down box is set to User Name and Password.
6. In the User name: field, enter KITE\username, where username is your actual PennKey name.
7. In the Password: field, enter your Exchange password.
8. Ensure that the Configure automatically checkbox is selected.
9. Click the Add Account button. The Exchange environment begins to load. Depending on how much mail, contacts, and calendar items are in your ISC Exchange account, this may take a while.
10. You may receive a dialog box stating that "Mail could not be received at this time."
11. Click the No button.
12. Click the Advanced... button.
13. Click the Server tab.
14. Under Directory service, select the Use SSL to connect (recommended) checkbox.
15. Click the OK button.
16. Quit and restart Outlook 2011.

Enabling LDAP in Outlook 2011 or Outlook 2016 (OS X)

To use Outlook 2011 or Outlook 2016 (OS X) with the Penn Online Directory, you must enable LDAP.

1. From the Tools menu, choose Accounts... The Accounts dialog appears.
2. Click the + (plus) at the bottom left of the dialog and choose Directory Service...
3. In the LDAP server: field, enter directory.upenn.edu
4. Click the Add Account button.
5. In the Account description: field, enter Penn Online Directory (for Outlook 2011) or Penn Online (for Outlook 2016).
6. Set the Method: drop-down box to User Name and Password.
7. In the User name: field, enter uid=username, ou=PennPeople, dc=upenn, dc=edu , where username is your actual PennKey name.
8. In the Password: field, enter your PennKey password.
9. Click the Advanced... button.
10. In the Search base: field, enter ou=PennPeople, dc=upenn, dc=edu
11. Click the OK button.
12. Close the Accounts dialog.