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JoinNow

Supported Product

JoinNow is the University's supported and recommended application for configuring your device to access AirPennNet and eduroam.

General

Documentation

The following documentation is available for this product:

Related resources

To connect to AirPennNet, you need a wireless device on your notebook that supports at least 802.11g (WiFi) and preferably 802.11n or 802.11ac. Most notebook computers come equipped with this wireless capability.

Windows compatibility

JoinNow functions correctly in supported versions of Windows, including Windows 7, Windows 8.1, and Windows 10.

Obtaining JoinNow

JoinNow is available free of charge to members of the Penn community.

  1. If your notebook is within an AirPennNet service area, the AirPennNet-Help network also is available. Connect your notebook to the AirPennNet-Help SSID.
  2. Open your web browser.
  3. Follow the on-screen instructions.

 

To connect to AirPennNet, you need a wireless device on your notebook that supports at least 802.11g (WiFi) and preferably 802.11n or 802.11ac. Since 2006, all Apple notebooks ship with at least 802.11g, 802.11n, or 802.11ac.

Obtaining JoinNow

JoinNow is available free of charge to members of the Penn community.

  1. If your notebook is within an AirPennNet service area, the AirPennNet-Help network also is available. Connect your notebook to the AirPennNet-Help SSID.
  2. Open your web browser.
  3. Follow the on-screen instructions.

Windows overview

The JoinNow distribution package embeds the SecureW2 Enterprise Client into the wireless network profile to configure it for AirPennNet or eduroam, based on the PennKey credentials provided in the JoinNow installation process.

Users whose notebooks have third-party software that controls their network connections generally need to remove this software to sucessfully connect to AirPennNet or eduroam. JoinNow can identify some of the most common third-party utilities during the install process, though the wizard cannot remove this software directly. PennKey credentials can be removed on an uninstall of the SecureW2 Enterprise Client or by forgetting the AirPennNet SSID.

macOS/OS X overview

There are two methods to connect to AirPennNet or eduroam in macOS, which the user can choose upon loading the JoinNow webpage. The first, "Configure via application" downloads an application which can be run to connect to AirPennNet or eduroam, and the second, "configure profile only" downloads a .mobileconfig file that can be installed to configure the network. Running the application is generally preferable, as it will automatically migrate the user to the correct wireless network, while the network must be selected manually when doing a profile-only configuration.

Important note: IT support providers should not use their own PennKey credentials to connect to AirPennNet or eduroam when setting up an end user's computer. Users using a shared computer should connect to AirPennNet or eduroam from their own accounts, not from a shared account. For shared computers shared accounts, AirPennNet-Device is a better option. PennKey credentials are removed by deleting the AirPennNet or eduroam profile in the System Preferences.

Troubleshooting

There are instructions on troubleshooting connections to AirPennNet.