This is a reminder to replace the Vonage MobileConnect App with the newer Mobile App with Webex before December 31, 2022.
The Vonage Mobile App with Webex has replaced the MobileConnect App (desktop, tablet, and smartphone versions) for users with a PennFlex Phone number and a Premier Plus license.
What’s happening?
The underlying security certificates associated with the older Vonage MobileConnect App for desktop/laptop soft clients expired on September 15, 2022. Currently, those who still use the Vonage MobileConnect App may see constant error messages and endure a poor user experience. While the expired certificate does not presently impact the Vonage MobileConnect App for mobile devices (e.g., smartphones or tablets), this app will cease functioning on all platforms, both desktop/laptop and mobile, after December 31, 2022.
Therefore, ISC highly recommends upgrading to Mobile App with Webex for mobile devices as soon as practical to avoid disruption to calling service at the end of this year.
Downloading and Installing Mobile App with Webex
If you are using a Penn-managed desktop or laptop, your School or Center may have already distributed the software to your device. If not, please ask your IT Support Provider to push it to your device. If you are using a personally managed device, you will need to download the app.
When searching in an app store, download the Webex app and not Webex Teams, Webex Calling, nor Webex Intune.
Signing in to Mobile App with Webex
To sign in, enter your pennkey@upenn.edu in the Email Address field. Then authenticate with your PennKey username and password on the Penn WebLogin Single Sign-On (SSO) screen.
Refer to our Mobile App with Webex page for full instructions.
If you experience any issues with Mobile App with Webex in placing or receiving calls, please reach out to your IT Support Provider.
For further information
Contact your IT Support Provider for any questions or issues you may have concerning the installation or use of Mobile App with Webex.