Skip to main content
Penn Information Systems & Computing Systems Home

Search form

System Status
  • Get Started
    • IT Staff
    • Faculty
    • Staff
    • Students
    • Alumni & Guests
    • ISC Staff
  • Services
    • — Services A to Z —
    • Accounts, Access & Security
      • Access Management Services
      • Active Directory
      • Identity Management Services
      • Information Security Services
    • Applications & Data Analytics
      • Application Development & Delivery
      • Data Analytics
        • Data Analytics at Penn
      • Integration Development & Delivery
    • Backup, Storage & Platforms
      • BackItUp
      • Cloud Solutions
      • Data Center & Colocation Solutions
      • Database & Application Platform Support & Consulting
      • Endpoint Management
      • Recovery Solutions
      • Storage
      • Virtual Desktop
      • Virtual Server Hosting
    • Community, Support & Learning
      • Classroom Technology Services
      • Desktop Engineering
      • IT Community Events
      • LinkedIn Learning
      • Tech Center
    • Consulting & Professional Services
      • Brokered Products
      • HireIT
      • Systems Support & Consulting
      • Technology Forecasting
    • Email, Calendaring & Collaboration
      • Classlists
      • Penn Email Routing
      • PennBox
      • PennNet Mailing Lists
      • PennO365
      • PennZoom
      • SMTP-Relay
      • Secure Share
    • Networks & Connectivity
      • Firewall Services
      • Network Design & Installation
      • PennNet
        • Network Names & Numbers
        • MAGPI (Penn's Internet2 Regional Optical Network)
      • PennNet Ethernet Ports
      • Wireless at Penn
    • Phone, TV & Video
      • Broadcasting Studio
      • Contact Center
      • Live Video Streaming
      • Penn Video Network
      • PennFlex Phone
      • PennNet Phone
      • Traditional Telephony
      • Video Content Management
      • Video Production
        • Producing Video Content
    • Web Hosting
      • Web Services
    • — Service Rates —
    • — Service Level Agreements —
  • Security
    • Office of Information Security
    • Security Services
    • Special Projects
    • Policies & Procedures
    • Training & Awareness
  • Collaborations
    • Computing Policies
    • Engaging Penn’s IT Community
    • Identity & Access Management
    • Penn IT Strategic Plan
    • Cloud First
    • Next Generation Unified Communications
    • Penn Bot
    • IT Advisory Groups
      • Common Solutions
      • IT Roundtable
      • Network Policy Committee
      • Penn Technology Investment Committee (PTIC)
        • About PTIC
        • The PTIC IT Development Fund
    • Special Interest Groups (SIGs)
      • Audio-Visual (AV-SIG)
      • Cloud Computing (Cloud-SIG)
      • Data Visualization (DataViz-SIG)
      • Developer SIG (Dev-SIG)
      • High-Performance Computing (HPC-SIG)
      • Instructional Technology SIG
      • Linux SIG
      • Macintosh Networking Group (MacNet)
      • Mobile Technologies (Mobile-SIG)
      • O365 Special Interest Group
      • PC Networking Group (PC-Net)
      • Project Partners SIG
      • Security SIG
      • Social Media SIG
      • Splunk Special Interest Group
      • Super User Group (SUG)
      • Web SIG
    • Technology Services Strategy Review Board
  • News
  • Events
  • About
    • Overview
    • Leadership & Groups
    • Purpose & Values
    • Strategic Goals
    • Recognition
    • Staff Profiles
    • Tech Jobs @ Penn
    • Contact Us
  • Hot Topics
  • Get IT Help
    • Help for Students
    • Help for Faculty & Staff
    • Help for Alumni
    • Help for Guests & Others
    • Resources for IT Staff

You are here

Home » Student Remote IT Support

Student Remote IT Support

The University of Pennsylvania offers both in-person and virtual classes. This guide is intended to help Penn students with accessing and using virtual instruction. Please visit the University’s Coronavirus (COVID-19) Information and Resources website for the latest information about Penn’s measures related to COVID-19.

 

Contents

  • Student IT Support
  • PennKey & Two-Step Verification Support
  • Remote Learning Tools (Canvas, Panopto, Zoom)
  • Desktop Computing Guides

 

Student IT Support 

At Penn, every school, center, and University-affiliated organization has a dedicated IT Support Provider (also known as a Local Support Provider or LSP.) Please see the chart below for school-specific remote IT support guides and contact information. 

Students can also contact the Tech Center for 24/7 desktop support.

Tech Center
855-249-3243 (Toll-free)
techcenter@upenn.edu

 

School Remote Support Guide Contact
Annenberg School for Communication ASC IT Helpdesk Support Site 215-573-8361
support@asc.upenn.edu
Submit a ticket
Arts & Sciences Tech Support for Students 855-249-3243 (Toll-free)
techcenter@upenn.edu
Dental Medicine PDM IT Support & Remote Resources 215-898-8957
pdmsupport@dental.upenn.edu
Engineering and Applied Science What remote learning tools are available to Penn Engineering students? 215-898-4707
cets@seas.upenn.edu
Submit a ticket
Graduate School of Education Learning Remotely Submit a ticket
Nursing Teaching, Learning and Working Remotely 215-898-5981
servicedesk@nursing.upenn.edu
Submit a ticket
Penn Law Remote Learning Guidance for Students 215-898-2679
itshelp@law.upenn.edu
Chat with ITS Help
Perelman School of Medicine Need Help? IT support page for PMACS medhelp@pennmedicine.upenn.edu
Submit a ticket
Social Policy & Practice IT Resources: Contact IT Help 215-898-5750
sp2help@sp2.upenn.edu
Submit a ticket
Stuart Weitzman School of Design Teaching, Learning, and Working Remotely 215-573-9900
ithelp@design.upenn.edu
Submit a ticket
The Wharton School Working Remotely - Students 215-898-8600
Chat with us
Submit a ticket
Veterinary Medicine   Philadelphia:
215-573-4236
phl-help@vet.upenn.edu

New Bolton Center:
610-444-5800
nbc-help@vet.upenn.edu

 

PennKey & Two-Step Verification Support

PennKey

  • Test my PennKey - Try this first if you are having trouble accessing a Penn website or service. As a friendly reminder, all usernames are lowercase, and passwords are case-sensitive. If your PennKey username and password work in the test, that means your credentials are correct, but you may need additional access. Please see the guide below for support information. If your credentials are incorrect, you will need to reset your password or contact PennKey Support for help.
  • Enroll in Self-Service Password Reset (SSPR)
  • Reset Forgotten PennKey Password
  • Reset Known PennKey Password
  • Additional PennKey Help for Students
  • Contact PennKey Support

Two-Step Verification

  • Two-Step Verification User Guide
  • Two-Step Verification Settings
  • Two-Step Verification Support Hotline: 215-746-2222

 

Remote Learning Tools

Tool Access Support Guide Contact
Canvas Penn:
https://canvas.upenn.edu/

Penn Law:
https://mycourses.law.upenn.edu/
Canvas for Students General Support:
canvas@pobox.upenn.edu

GSE:
gse-help@lists.upenn.edu

Wharton:
courseware@wharton.upenn.edu

Penn Law:
canvashelp@law.upenn.edu
Panopto Penn:
https://upenn.hosted.panopto.com/

Penn Law:
https://pennlaw.hosted.panopto.com/
Panopto Guide Student IT Support
Zoom No account needed to join meetings

Download Zoom

Getting Started and FAQ

Additional Zoom Guides

Student IT Support

 

Desktop Computing Guides 

  • Antivirus Software - Sophos Home
  • Basic Instruction for Network Connectivity [PDF]
  • Current Supported Computing Products
  • Desktop Computing Recommendations for Penn: 2022-2023

Visit ISC on LinkedIn

Print
Penn COVID-19 Resources
  • PennOpen Pass
  • University COVID-19 Website
  • University COVID-19 Student FAQ
  • Coronavirus COVID-19 Update (Wellness)
  • COVID-19 Travel Updates (PennGlobal)
Security & Privacy Tips
  • Beware of COVID-19 Phishing Scams
  • Protect your Zoom sessions
  • Beyond Email: Safe Digital Sharing
Vendor Status Pages
  • Box
  • Canvas
  • Google G Suite
  • Microsoft O365
  • Panopto
  • Slack
  • Zoom
  • Downdetector.com (Multi-vendor)
  • Computing Policies
  • Tech Jobs @ Penn
System Status

© 2023 THE UNIVERSITY OF PENNSYLVANIA — 3401 Walnut Street, Philadelphia, PA 19104 — Report accessibility issues and get help — For ISC Staff