Client Technologies Support

The following services, collectively known as Client Technologies Support, are available to Penn's IT community. Access to all are coordinated through ISC Client Care except where noted.

Windows and macOS installer development

ISC Client Care develops "Pennified" installers for many of the University's supported computing products. Examples include HostExplorer, PowerTerm, SecureCRT and Fetch.

Virus & security response

In conjunction with ISC Information Security, the Virus Response Team manages the University's relationship with Symantec and issues security alerts to the Penn IT community.

Vendor resources for Providers

ISC Client Care facilitates access to a number of vendor resources that are available to IT staff.  Vendors include Apple, Dell, Microsoft, Symantec and others. For more information, please see the Vendor Resources for Providers article.

Consultations

ISC Client Care is staffed by experienced IT professionals who are available to meet with LSPs on-site to better assess technical issues and help find solutions. Staffs members' areas of expertise include:

General hardware support Mobile techologies (Android, iOS) Wireless troubleshooting
General software support Symantec Endpoint Protection PennO365 support
macOS operating systems Malware detection & removal PennKey support
Windows operating systems System recovery tools Data Warehouse & Penn Community
Systems imaging & deployment Virtualization Penn IT structure & resources
Supported Computing Products support Network troubleshooting  and more...