The University of Pennsylvania offers both in-person and virtual classes. This guide is intended to help Penn students with accessing and using virtual instruction. Please visit the University’s Coronavirus (COVID-19) Information and Resources website for the latest information about Penn’s measures related to COVID-19.
Contents
- Student IT Support
- PennKey & Two-Step Verification Support
- Remote Learning Tools (Canvas, Panopto, Zoom)
- Desktop Computing Guides
Student IT Support
At Penn, every school, center, and University-affiliated organization has a dedicated IT Support Provider (also known as a Local Support Provider or LSP.) Please see the chart below for school-specific remote IT support guides and contact information.
Students can also contact the Tech Center for 24/7 desktop support.
Tech Center
855-249-3243 (Toll-free)
techcenter@upenn.edu
PennKey & Two-Step Verification Support
PennKey
- Test my PennKey - Try this first if you are having trouble accessing a Penn website or service. As a friendly reminder, all usernames are lowercase, and passwords are case-sensitive. If your PennKey username and password work in the test, that means your credentials are correct, but you may need additional access. Please see the guide below for support information. If your credentials are incorrect, you will need to reset your password or contact PennKey Support for help.
- Enroll in Self-Service Password Reset (SSPR)
- Reset Forgotten PennKey Password
- Reset Known PennKey Password
- Additional PennKey Help for Students
- Contact PennKey Support
Two-Step Verification
- Two-Step Verification User Guide
- Two-Step Verification Settings
- Two-Step Verification Support Hotline: 215-746-2222
Remote Learning Tools
| Tool | Access | Support Guide | Contact |
| Canvas | Penn: https://canvas.upenn.edu/ Penn Law: https://mycourses.law.upenn.edu/ |
Canvas for Students | General Support: canvas@pobox.upenn.edu GSE: gse-help@lists.upenn.edu Wharton: courseware@wharton.upenn.edu Penn Law: canvashelp@law.upenn.edu |
| Panopto | Penn: https://upenn.hosted.panopto.com/ Penn Law: https://pennlaw.hosted.panopto.com/ |
Panopto Guide | Student IT Support |
| Zoom | No account needed to join meetings Download Zoom |
Student IT Support |