Student Remote IT Support

Classes at the University of Pennsylvania will be taught remotely for the Fall 2020 term. This guide is intended to help Penn students with accessing and using virtual instruction. Please visit the University’s Coronavirus (COVID-19) Information and Resources website for the latest information about Penn’s measures related to COVID-19.

 

Contents

 

Student IT Support 

At Penn, every school, center, and University-affiliated organization has a dedicated IT Support Provider (also known as a Local Support Provider or LSP.) Please see the chart below for school-specific remote IT support guides and contact information. 

Students can also contact the Tech Center for 24/7 desktop support.

Tech Center
855-249-3243 (Toll-free)
techcenter@upenn.edu

 

School Remote Support Guide Contact
Annenberg School for Communication Coronavirus COVID-19 Updates for the Annenberg Community: Tools for Remote Access 215-573-8361
support@asc.upenn.edu
Submit a ticket
Arts & Sciences Spring 2020: Tech Support for Students 855-249-3243 (Toll-free)
techcenter@upenn.edu
Dental Medicine PDM IT Support & Remote Resources 215-898-8957
pdmsupport@dental.upenn.edu
Engineering and Applied Science What remote learning tools are available to Penn Engineering students? 215-898-4707
cets@seas.upenn.edu
Submit a ticket
Graduate School of Education Learning Remotely Submit a ticket
Nursing Teaching, Learning and Working Remotely 215-898-5981
servicedesk@nursing.upenn.edu
Submit a ticket
Penn Law Remote Learning Guidance for Students 215-898-2679
itshelp@law.upenn.edu
Chat with ITS Help
Perelman School of Medicine   215-573-4636
Submit a ticket
Social Policy & Practice IT Resources for Learning, Teaching, & Productivity 215-898-5750
sp2help@sp2.upenn.edu
Submit a ticket
Stuart Weitzman School of Design Teaching, Learning, and Working Remotely 215-573-9900
ithelp@design.upenn.edu
Submit a ticket
The Wharton School Working Remotely - Students 215-898-8600
Chat with us
Submit a ticket
Veterinary Medicine   Philadelphia:
215-573-4236
phl-help@vet.upenn.edu

New Bolton Center:
610-444-5800
nbc-help@vet.upenn.edu

 

PennKey & Two-Step Verification Support

PennKey

  • Test my PennKey - Try this first if you are having trouble accessing a Penn website or service. As a friendly reminder, all usernames are lowercase, and passwords are case-sensitive. If your PennKey username and password work in the test, that means your credentials are correct, but you may need additional access. Please see the guide below for support information. If your credentials are incorrect, you will need to reset your password or contact PennKey Support for help.
  • Reset PennKey Password
  • Additional PennKey Help for Students
  • Contact PennKey Support

Two-Step Verification

 

Remote Learning Tools

Tool Access Support Guide Contact
BlueJeans http://meeting.upenn.edu BlueJeans Guide 408-791-2830
Submit a ticket
Canvas Penn:
https://canvas.upenn.edu/

Penn Law:
https://mycourses.law.upenn.edu/		 Canvas for Students General Support:
canvas@pobox.upenn.edu

GSE:
gse-help@lists.upenn.edu

Wharton:
courseware@wharton.upenn.edu

Penn Law:
canvashelp@law.upenn.edu
Panopto Penn:
https://upenn.hosted.panopto.com/

Penn Law:
https://pennlaw.hosted.panopto.com/		 Panopto Guide Student IT Support
Zoom No account needed to join meetings

Download Zoom

Getting Started and FAQ

Additional Zoom Guides

 Student IT Support

 

Desktop Computing Guides