Service Tier | FY 23 | FY 24 |
---|---|---|
Key services Services included: Helpdesk, remote and onsite desktop support, dispatch services, equipment imaging and deployments |
$80/FTE/month | $80/FTE/month |
Extended services, includes Key services Services included: Scheduled onsite hours, mobile support, specialty project work |
$170/FTE/month | $179/FTE/month |
Leadership services, includes Key and Extended services Services included: Extended hours, expanded desktop support and specialty project work, including special events for critical University functions |
$245/FTE/month | $257/FTE/month |
Field & Project services Ad-hoc, as needed support including staff augmentation, special events, and extended project work |
$70-$80/hour | $70-$80/hour |
Certified Desktop Services include software, operating systems, driver updates, encryption key management, and custom software fixlet creation for IBM Endpoint Manager (Bigfix). |
$10/device/month |