HireIT - Rates

Service Tier FY'18 FY'19

Key services 

Services included: Helpdesk, remote and onsite desktop support, dispatch services, equipment imaging and deployments 

$80/FTE/month $80/FTE/month

Extended services, includes Key services

Services included: Scheduled onsite hours, mobile support, specialty project work

$165/FTE/month $170/FTE/month

Leadership services, includes Key and Extended services

Services included: Extended hours, expanded desktop support and specialty project work, including special events for critical University functions

$245/FTE/month $245/FTE/month

Field & Project services

Ad-hoc, as needed support including staff augmentation, special events, and extended project work

$70-$80/hour $70-$80/hour

ISC rate increases are generally aligned with University increases.

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