ISC Services are funded in three ways:
A = Allocated Funding
D = Direct Billed
P = COmmon-good services recommended for allocated funding by PTIC
ISC rate increases are generally aligned with University increases.
- Access Management Services P, A
Offerings: Authentication, Authorization, PennPath - Active Directory P
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Application Development & Delivery D
Offerings: Consulting, Enterprise Applications, Non-Enterprise Applications - BackItUp D
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Database & Application Platform Support & Consulting D
Offerings: Database & Application Platform Consulting, Database & Application Platform Support, Shared Database Service -
Desktop Engineering D, A
Offerings: Standards Lab and Mobile Cart, Client Technologies Support, Enterprise Vendor Support, Mobile Device Management, Backup for Desktop and Laptop, Endpoint Detection and Response - HireIT D
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Offerings: HireIT–Field Services, HireIT Project Work, Support (Key, Extend & Leadership)
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Identity Management Services P
Offerings: Admin & User Self Service, Automated Account Management, Data Publishing, Penn Community, Penn Directory, PennGroups, PennKey, PennNames -
Information Security Services A
Offerings: Incident Management & Response, Security Consultations, Training & Awareness, Vulnerability Scanning -
Integration Development & Delivery D
Offerings: Integration–External Labor, Integration Development & Delivery - Knowledge Link A
- LinkedIn Learning P
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Penn+Box P
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PennNet P
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PennO365 P
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Technology Forecasting A
Offerings: Desktop & Mobile Recommendations, Technology Evaluations & Coordination, Technology Tracking
Rates for non-Penn Direct Bill Clients
ISC rate increases are generally aligned with University increases.
The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.